The Latin America and Caribbean region continues to be a leading destination for call center and shared service center operations.
Some of the key reasons include the following:
Lower labor costs: You will typically find labor to be 50% to 75% lower than wages in the United States. For example, a bilingual call center worker earns between $2.50 and $5 per hour de- pending on the city in which you locate. The comparable em- ployee would cost $10 to $12 per hour in the United States. However, the employee benefit load will range from 40% to 50% as compared to 30% t0 35% in the United States.
Proficient English skills: Access to English speaking labor is one of the main factors for the regions success. Honduras has the largest amount of bilingual schools in the Central American Region with more than 10,000 bilingual graduates per year.
Cultural Similarities: There are some key similarities from iden- tical business approach to work styles, which makes it easier for both parties to collaborate. This is beneficial since it will de- velop sustainable relationships.
Similar Time Zones: Communication is the main factor that suf- fers due to large differences in time zones and outsourcing in Honduras eradicates this issue completely.
Century Business Square is communicated with two public transportation routes. We have access to national/local power grid as well as a backup of three generators providing redundancy, and fiscal incentives since Century Business Square operates under de Free Zone status.